Definitions 
"The Company" /Chris Murphy Plumbing and Heating, a Gas Safe registered business. Registration No 980248 
"The Customer" / "You": The person or entity booking the services. 
"The Works": The gas, plumbing, or heating services detailed in our quotation or job sheet. 

Quotations & Estimates 
Validity: Quotations are valid for 30 days from the date of issue. 
Variations: If we encounter unforeseen issues (e.g., hidden pipework, pre-existing system sludge) during "The Works", we will provide a revised quote before proceeding. 
Deposits: Jobs exceeding £500 require a 50% deposit prior to the commencement of works. 

Payment Terms 
Due Date: Payment is strictly due immediately upon completion of works and delivery of the invoice. 
All payments must be made to the designated bank account details provided. 
Account Customers: Where prior written credit terms have been arranged, invoices must be paid within 14 days of the invoice date. 
Late Payments: Late payments will incur interest at a rate of 4% above the Bank of England base rate, calculated daily until the balance is settled in full. 
 
Customer Obligations & Access
 The Customer shall provide clear, safe access to the property and appliances to enable the Company to undertake "The Works". 

Utilities
 The Customer must provide access to electricity and water at no cost to the Company. 

Parking
 The Customer is responsible for providing parking or covering any parking fees incurred by the Engineer during the visit. 

Gas Safety & Unsafe Appliances Regulations
 All works will be carried out in compliance with the Gas Safety (Installation and Use) Regulations. 

Unsafe Situations
 If an appliance is found to be immediately dangerous or "At Risk," the Engineer is legally required to disconnect it or issue a warning notice. We will not be held liable for any inconvenience or lack of heating caused by legally mandated disconnections.  

Warranties & Liability 
Workmanship Guarantee
 Our workmanship is guaranteed for months from the date of completion. 
Parts & Materials: New parts are covered by the manufacturer's warranty (typically 1 to 10 years depending on the brand). 
Exclusions
 The Company is not responsible for any pre-existing faults, system sludge, or the subsequent repair of existing pipework, fittings, or appliances that were not directly worked on.  
Complaints Procedure
 Any queries or complaints regarding workmanship or materials must be submitted in writing within 7 days of "The Works" being completed. 

Resolution
 We reserve the right to inspect and rectify any faulty workmanship before the Customer hires a third party to complete remedial work.